RETURNS & REFOUND POLICY
- RETURNS/EXCHANGE POLICY
15.1 Right of withdrawal by law
Right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason.
The withdrawal period referred to in the preceding paragraph shall end after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, or, in the case of multiple goods ordered under one order and delivered separately, 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us by sending an e-mail to email@example.com, of your decision to terminate the Contract by an explicit statement indicating specifically:
your contact details;
the order number;
the date on which the order was placed;
the date on which the order was received;
the date of this document.
For this purpose, you can use the attached standard withdrawal form, but it is not mandatory.
To respect the withdrawal period, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
If you withdraw from the Contract, you will be reimbursed all payments made to us, including delivery costs (with the exception of the additional costs arising from your choice of a delivery type other than the cheaper standard delivery type offered by us), no later than 14 days from the day on which the goods subject to the withdrawal decision are delivered to Mr. Kirt of Davide Giannuzzi.
These refunds will be made using the same means of payment as you used for the initial transaction. In any case, you will not incur any costs as a result of this reimbursement.
Notwithstanding the foregoing, the refund may be suspended in the event that the goods are not in the best condition or do not look and feel as intended and when they were shipped at the time of ordering.
Please return the goods to MR. KIRT DI DAVIDE GIANNUZI, VIA LAZZARETTO 16, CARDANO AL CAMPO, 21010 (VA)- ITALY within 14 days from the day on which you have notified us of your withdrawal from the Contract. The deadline is respected if you send back the goods before the expiry of the 14-day period.
Except in the case of delivery by courier organized by us, the direct costs of returning the goods will be borne by you.
Your right of withdrawal from the Contract will only apply to those products returned in the same conditions in which you received them. No refund will be made if the product has been used in addition to simple opening and for products that are not in the same condition as those in which they were delivered or if they have been damaged: we invite you, therefore, to take care of the products as long as they are in your availability and possession. Please return the item using or including the original packaging, instructions and other documents, if any, accompanying the products in the package.
You are only responsible for any decrease in the value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
15.3 Common provisions
You may not exercise the right of withdrawal from the Contract for the supply of one or more of the following products:
- Customized items.
- Music CD/DVD, no original CD casing.
3.sealed goods that are not suitable for return for hygienic reasons and have been opened after delivery.
15.4 Returns by courier / forwarder
You must contact us, within 14 days of receipt of the goods, using the e-mail address firstname.lastname@example.org indicating the data reported in art.15.1. You must return the product, within 14 days of your return communication, in the box and package in which it was received, following the instructions in the "RETURNS & REFOUNDS" section of this website.
After receiving and evaluating the terms of the article, we will inform you if you are entitled to a refund of the amount paid and within 14 days of receiving the goods we will pay you the costs incurred by you for the purchase of products and their shipment.
You will be responsible for the shipping costs for the return of the goods.
The refund will be made as soon as possible and in any case within 14 days from the date on which we receive the goods returned by you. Notwithstanding the foregoing, the refund may be suspended in the event that the goods are not in the best condition or do not look and feel as intended and when they were shipped at the time of ordering.
The refund will always be made using the payment method used to make the purchase.
You will bear the costs and risks of returning the products as indicated above.
If you have any questions, you can contact us by e-mail at email@example.com
15.5 Return of defective products
If you believe that the product at the time of delivery is not in compliance with the provisions of the Contract, you must immediately contact us using our e-mail address firstname.lastname@example.org, within 14 days of receipt of goods, indicating the data required in art. 15.1 and expressly indicating the problem encountered with, if possible, photos that demonstrate the above.
You must return the product to the address indicated in art. 15.1 within 14 days of your return notification.
Once we receive your items, we will carefully review the returned product and notify you by email if we will refund or exchange the product (as applicable). The refund and/or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date of sending one of our e-mails confirming that we will proceed to refund or replace the item not suitable.
The amount paid for products that will be returned due to damage or defect, if any, will be refunded in full, including delivery costs incurred for sending the item and for returning it from you. The refund will be made using the payment method used to make the purchase.
All rights recognized by current legislation remain unaffected.
Model withdrawal form (fill in and return this form only if you wish to withdraw from the contract)
Mr. Kirt by Davide Giannuzzi, operating under the name MR. KIRT, Via Lazzaretto 16, 21010 Cardano Al Campo (VA) - Italy or by email to email@example.com.
I hereby give notice of the withdrawal from my contract of sale of the following goods:
Ordered on (*)
Received on (*)
Order no.: (*)
Name of the consumer: (*)
Address of consumer: (*)
Signature of consumer : (*)
(only if this form is notified on paper)
(*) Delete where not applicable.